How to reset Software Assistant account password

Follow the steps below if you have forgotten your password.

  1. If you have forgotten your password, click on the link below to reset it
    https://www.softassist.com.au/Clients.aspx
  2. Enter your email address and then click 'Sign In'
  3. Then click 'Reset Your Password'
  4. Confirm your email address and then click 'Send Link'
  5. A Reset Password email will then be sent to your email address. Follow the instructions in the email to complete the reset.

Please note that this password is for your account login and registration.

For more information on our sign in process, please click here.

Software Assistant: 2021 Tax Changes

In this document, we will cover the changes rolled out this year by the ATO and how this is reflected in the software.

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Software Assistant - Tips & Tricks

A guide designed to help you get the most out of Software Assistant. Contained within are a number of helpful tips & tricks to improve efficiency when using the Assistant software.

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Software Assistant: 2022 Tax Changes

This guide outlines the 2022 tax changes and how they impact Software Assistant.

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Software Assistant: 2020 Tax Changes

This guide outlines the 2020 tax changes and how they impact Software Assistant.

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Software Assistant: User Manual

Use this manual to find conceptual, procedural and reference information about the Assistant software. 

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What are the system requirements for Software Assistant?

Recommended hardware and software for Software Assistant

The following are recommendations for running Software Assistant and related software. Actual requirements will vary depending on the size and daily operations of your practice.

Workstation

  • 1-gigahertz (GHz) 32-bit (x86) processor or 1-GHz 64-bit (x64) processor 
  • Windows 10 or later 32 or 64 bit operating systems 
  • 8 GB of system memory 
  • 1 GB of free hard disk space (program files and blank database, plus 1 MB per client) 
  • Windows-compatible pointing device 
  • 16 bit True Colour display adapter 
  • Monitor capable of 800 x 600 or higher screen resolution 
  • Internet connection

Server

Software Assistant does not require a server to operate. However, when working in network environment, a dedicated server with sufficient RAM, Storage and CPU to support the users and applications you are running is advisable.

Dedicated server with sufficient RAM, Storage and CPU to support the users and applications you are running.

Server Operating System: Windows Server 2008-2012, Small Business Server 2008-2012

Other equipment

  • Printers: A laser printing system is recommended for printing with Software Assistant. When printing remotely via terminal server, remote desktop or Citrix, please ensure you have the correct printer drivers installed.
  • Scanners: When using a locally connected scanner, ensure that the driver is TWAIN compliant. In order to scan in a remote session environment (terminal server, remote desktop or Citrix), you must utilise the network software provided with your scanner hardware or other third party applications.
  • Linux: Software Assistant is not currently compatible in a Linux environment.
  • MAC: Software Assistant does not support direct installation on a MAC; however, it is possible to configure Software Assistant on a MAC in a Windows virtual machine. Software Assistant is compatible across tested VM software, VMware Fusion and Parallels (others should work, also). When using a virtual machine, it may be necessary to select ‘bridged’ networking mode in order to lodge successfully. Please consult your software advisor for your Virtual PC software for instructions on how to do this.
Software Assistant
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