This error is caused by your Firewall blocking access from Software Assistant to print. You must allow Assistant.exe permission through your Firewall or add this executable to your firewalls trusted list. If the files displayed are missing from Software Assistant’s Data folder. Restore the missing files.

To rectify this issue:

1. Close Assistant
2. Open the Windows Control Panel.
3. Select Region and Language (or regional language and settings).
4. Under 'Format' change to any other language.
5. Press Apply
6. Change language back to 'English (Australia)'
7. Open Assistant
8. Re-open the tax form.

To insert your company logo into a letter template or any image to the letters or notes template:

1. Locate the image file.
2. Right-click on the file and select Edit.
3. Select the whole image (shortcut key is CTRL + A).
4. Select 'Edit | Copy' (shortcut key is CTRL + C).
5. On the software, go to File > maintain templates and select either Letters Templates or Notes to Accounts.
6. Open the Assistant Letter Editor located on your taskbar.
7. Select the desired template.
8. Left-click in the place where you wish to insert the image. There needs to be a blank line on the very top of the page so insert the image in the line below if you want the image to be on the top of the page.
9. Press 'Shift + Insert' or 'CTRL+V' to paste the image.
10. Click on the Save button.

The Software Assistant End User Licence Agreement can be found here.

1. Open the Windows Control Panel
2. Then click on Programs and Features
3. Locate the application named 'Assistant'
4. Then click on Uninstall. 

*Warning* Removing the Assistant application before taking a backup of your files may result in data loss.