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[UPDATED] ISSUE : NEWSROOM - AFR Content Load Delays

We have been advised that AFR finished publication feed for the year on December 20. Unfortunately we were not directly notified of this, hence the confusion.

Apologies for the inconvenience.

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We are currently experiencing a protracted load delay for Australian Financial Review content, due to non-receipt from the publisher in question. No article data has been received since Sunday December 21.

Westlaw AU alerts and Westlaw Watch clips that ran during this time may not feature AFR content.

The issue has been escalated with our Content Operations team in the US, who are liaising with Fairfax Media to determine root cause and foster a resolution ASAP.

Any missing articles will be picked up at the next applicable clip run time.

Thomson Reuters apologises for any inconvenience caused. Affected users with queries should contact the Customer Helpdesk:

  • 1800 020 548
  • TechCare.ANZ@thomsonreuters.com
By Thomson Reuters Customer Support Team

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